Privacy Policy
Privacy Policy for one26 Financial Services Group and Subsidiary Companies
Effective Date: 05/04/2024
One26 Financial Services Grout Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. As a financial services licensee and credit licensee in Australia, we are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 ("Privacy Act"), and where applicable, the Credit Reporting Code. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal and credit information. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Collection of Information
Personal Information
We collect personal information that is necessary for us to provide you with our financial and credit services. This may include:
• Name, address, date of birth, and contact details (such as phone numbers and email addresses)
• Employment details and financial information
• Identification documents (such as drivers license or passport) for verification purposes
• Details about your financial needs and objectives
• Information about your assets, investments, and credit history
Credit Information
As a credit licensee, we may also collect and hold various types of credit-related information, including:
• Your credit history, including loans and credit you have applied for, your repayment history, and any defaults.
• Information about your creditworthiness
• Credit scores or risk assessments indicating an assessment of your credit worthiness.
Sensitive Information
We will only collect sensitive information with your consent or where required by law, and it will only be used for the purpose for which it was provided.
2. Use of Information
We use your personal and credit information to:
• Provide you with our financial and credit services
• Manage and administer the services we provide to you
• Comply with our legal and regulatory obligations
• Assess your creditworthiness and manage credit provided to you
• Conduct market or customer satisfaction research
• Inform you of updates and other products or services that may be of interest to you
3. Disclosure of Information
We may disclose your personal and credit information to:
• Our employees, contractors, or service providers to the extent reasonably necessary to fulfil our obligations to you
• Financial institutions and other credit providers for the purpose of assessing your credit worthiness
• Our professional advisors, including lawyers, accountants, and auditors
• Government and regulatory authorities, as required or authorised by law
• Other entities, with your consent or as required by law
4. Storage and Security
We take reasonable steps to ensure the security of your personal and credit information from unauthorized access, modification, or disclosure. Our security measures include electronic and physical security measures and employee training on privacy and security.
5. Access and Correction
You have the right to access the personal and credit information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, or incomplete. To make a request, please contact our Privacy Officer using the contact details provided below.
6. Complaints
If you have a complaint about how we have handled your personal or credit information, please contact our Privacy Officer. We will investigate your complaint and respond to you as quickly as possible.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
Contact Us
If you have any questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer at:
A Martial Peter
Privacy Officer
One26 Financial Services Grout Pty Ltd
Level 1, 500 Sandgate rd, Clayfield Queensland 4011 Australia
This Privacy Policy is effective as of 05/04/2024 and was last updated on 05/04/2024
